Security and Privacy at withsense.com
We only accept online orders; we cannot accept phone,
fax or e-mail orders. At System With Sense, our highest
priority is ensuring that both your personal and payment/transaction
information is completely secure and that your privacy
is respected. Below is a description of how we maintain
online security and respect for your privacy.
Online Security
Whenever you provide any order information, we use SSL
technology to make sure that it is encrypted, or scrambled,
so that no one else can read it while it is being transmitted
over the Internet. If you become a registered System With
Sense member, all information (such as your name, address,
and email address) is safely stored behind a firewall.
Online Privacy
This Privacy Policy Statement sets forth the privacy policy
pertaining to systemwithsense.com. By using this site,
you are agreeing to the terms set forth in this Privacy
Policy Statement.
For other terms and conditions that
apply to your use of this site, please review our Legal
Statement. For purposes of this Privacy Policy Statement,
Personal Information means any information by which you
can be personally identified, and includes your name,
your address, your telephone number and your e-mail address.
System With Sense collects Personal Information only when
you voluntarily submit such Personal Information to us,
such as when placing a product order through this site,
when becoming a registered System With Sense member, when
entering a contest, just to name a few examples. System
With Sense does not collect personally identifiable information
from any person under the age of thirteen. If you are
thirteen or less, you need to provide parental contact
information or exit this site.
System With Sense implements
a variety of security measures to maintain the safety
of your personal information. It's System With Sense's
policy to maintain all Personal Information as confidential,
and it is only accessible by a limited number of employees
who have special access rights to such systems.
For each
visitor to this site, our web servers automatically recognize
information regarding the visitor's domain name (or that
of the visitor's access provider) and e-mail address.
Regardless of the purpose for which it is submitted, it
is System With Sense's policy to maintain all Personal
Information as confidential, and to use such Personal
Information for the following purposes:
-for the specific
purpose for which it was volunteered (for example, to
purchase a product, to enter a contest, to comment on
our products or site etc.)
-to improve the content, appearance
and utility of this site
-to track our visitors' use of
this site for internal market research or other business
purposes
-to notify our visitors of this site's updatesTo
make any request described above, send an e-mail to system@withsense.com.
When
contacting us, please be sure to provide us with your
exact email address, name, address and/or telephone number(s)
in order to ensure a quick and effective response to your
request.
System With Sense reserves the right, at its discretion,
to change, modify, add, or remove portions of this Privacy
Policy Statement at any time. You should check this page
periodically for changes. Your continued use of this Site
following the posting of changes to this Privacy Policy
Statement will mean that you accept those changes.
System With Sense warranty
System With Sense products are made to ensure satisfaction
and service during the natural life of the product. It
warrants to the original purchaser that its products will
be free from defects in material and workmanship for a
period of 1 year from the date of the purchase. Under
no circumstances, the warranty will apply after this time.This
limited warranty does not cover damage resulting from
product misuse, product neglect, product abuse, product
tampering, product alterations and unauthorized product
repairs. Furthermore, this warranty does not cover any
consequential damage to a person or property other than
the product purchased.
This guarantee will begin from the
date the product is received and will only run for the
same model originally purchased.
To apply for this benefit
you should contact System With Sense Customer Support
Department. Just send an e-mail to system@withsense.com
to become acquainted with the specific details. The System
With Sense product purchase must be legitimated by an
order number and an invoice.
Returns and Exchanges
If we have not received any request from the customer
within 24 hours after entering the order, we process it
and then we begin the handicraft process. Once the product
enters the first handicraft step, it belongs exclusively
to the customer who ordered it and nobody else, (i.e.
the customer is the actual owner of the product even though
it has not been shipped yet).
We cannot accept any return
or exchange once the product has been handcrafted because
of the extensive process involved in the making of custom
products. This is why we suggest our customers to carefully
check our site initially for detailed product description
as well as checking the order confirmation email for any
discrepancy that could lead to problems.
Please feel free
to contact our Customer Support Department at system@withsense.com
for any questions, concerns or advice before placing an
order. We'll give you a prompt response and help you to
find the best solution to fit your specific needs.
