1. How does System With Sense use the information collected?
  2. How does System With Sense protect visitor information?
  3. Can I return my purchase if it doesn't fulfill my expectations?
  4. Who must I contact in order to arrange for a return?
  5. Can I return a purchase made through a reseller?
  6. What is a custom product?
  7. What features can be required for custom products?
  8. Why is there delay in the handicraft process?
  9. Do prices listed in the site include shipping fee?
10. How do I know the status of my order and tracking information?
11. When is my order charged?
12. Can I cancel or make changes in my custom order?
13. Can I return or exchange a custom product?






1. How does System With Sense use the information collected?
System With Sense use such Personal information for the following purposes:
-for specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site, etc.)
-to improve the content, appearance and utility of this site
-to track our visitors' use of this site for internal market research or other business purposes
-to notify our visitors of this site's updates

2. How does System With Sense protect visitor information?
Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a member of System With Sense, all information (such as your name, address, and email address) is safely stored behind a firewall. System With Sense implements a variety of security measures to maintain the safety of your personal information. It's System With Sense's policy to maintain all Personal information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems. Stock Merchandise Return

3. Can I return my purchase if it doesn't fulfill my expectations?
Should any item fall short of your expectations System With Sense will honor a 30-day money back guarantee on all products sold on its website upon receipt. In all cases the refund of the money will NOT include the shipping cost. Under no circumstances will a refund be granted after this time. To apply for this benefit the product should be in the original condition and packaging with no signs of user wear. The credit will be applied once the unused product has been received and checked. In case the retail packaging is not included, a 15% restocking fee will be charged.

4. Who must I contact in order to arrange for a return?
To arrange for a return, please email System With Sense Customer Support at system@withsense.com to receive a Return Authorization number and the full instruction to return the product and we will send you a prompt refund or exchange, whichever you prefer. You will be responsible for all costs involved in re-shipping the product.

5. Can I return a purchase made through a reseller?
If you purchased your product through an authorized System With Sense reseller or distributor (listed in our website) you may be eligible for a full credit within the reseller/distributor's return policy. You should contact the location where you purchased the product, as return/warranty policies may vary. System With Sense cannot accept product returns of products purchased through a reseller or distributor. However if the answer that you receive from our distributors is not satisfactory, please email us and we will analyze the case and help you solve the issue. System With Sense warranty will ONLY be applicable if the product purchase is legitimated by an order number and an invoice from any of the authorized resellers/distributors. For items being sent to our Returns Department, please be sure to ship your item by insured, traceable mail. UPS and other carriers offer this service. Please include a note with your address and daytime phone number along with the instructions sent by Customer Service and a copy of your sales receipt or packing slip.

6. What is a custom product?
A custom product is a piece of work that results from the exclusive System With Sense Customization service. This allows you to build the product by selecting among numerous options according to your personal needs. Our master artisans will then handicraft your exact request making your own creation real.

7. What features can be required for custom products?
Each specific design allows certain features to be either included or removed from the final product. All these features are listed in each model's customization chart; any other option that is not included there is not viable since it may not be compatible with such design.

8. Why is there delay in the handicraft process?
Each customized product is specially handcrafted for the customer who requires it. All of our products are handmade by a group of craftsmen specially selected for this purpose. There are many stages involved in the customization process: material selection and special arrangement according to the model and features selected, molding and assembling, finishing, quality and functionality testing. Attention to even the smallest details is always present in each of these steps. This special handmade work is reflected in the time frame set for custom products. This frame may vary according to demand.

9. Do prices listed in the site include shipping fee?
The shipping is charged separately and varies according to shipping destination and number of items ordered.

10. How do I know the status of my order and tracking information?
To get an update on your purchase, you can contact us to system@withsense.com and we will provide an immediate reply. Once the order has been released from production and is ready to ship, you will receive the corresponding tracking information to the e-mail you have provided when submitted. Bear in mind that shipping time will vary according to the shipping location.

11. When is my order charged?
Custom orders are charged within one business day after it was placed. The reason we charge credit cards before starting handicraft process, is that custom cases are produced specially following your requirements, pertaining exclusively made to you and no one else.

12. Can I cancel or make changes in my custom order?
If, after reviewing your custom order confirmation email, you want to cancel it or if you need to make any modifications, you must notify us within 24 hours of entering the order to system@withsense.com. We cannot accept any changes or cancellations after this time frame because the product will already have begun handicraft process. Please note that any modification requests made during the acceptable 24 hour period will only be viable as long as the new option is listed on our site and the selected product design itself allows it.

13. Can I return or exchange a custom product?
Custom products cannot be either returned or exchanged. Once the product enters the first manufacturing step, it belongs exclusively to the customer who ordered it, i.e. the customer is the actual owner of the product even though it has not been shipped yet. These products are handcrafted by unit and this process is more complex; there is no pattern fixed beforehand and each particular product will have its own design according to the special features selected by each customer.